NTT launches AI-powered voice-to-text contact centre system

(Telecompaper) NTT East and NTT Technocross have launched an AI-based call centre porduct called ForeSight Voice Mining (FSVM), which helps operators improve their response skills and overall customer experience… https://www.telecompaper.com/news/ntt-launches-ai-powered-voice-to-text-contact-centre-system–1491738